TERMS AND CONDITIONS OF THE ONLINE STORE
Sweet Pastels
§ 1. General
1. These Terms and Conditions, hereinafter referred to as the "Terms and Conditions", define the rules for the use of the online store located at the URL: https://sweetpastels.eu hereinafter referred to as the "Store".
2. The shop is run by Słodkie Pastele Spółka z o.o. with its registered office in Ząbki 05-091, 1C/2 Baśniowa Street. NIP: 1251731440, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for M.ST. WARSAW IN WARSAW, XIV COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER under KRS number: 0000965542, share capital PLN 5000, hereinafter referred to as the "Administrator".
3. Address of the Store and contact details: Internet address – https://sweetpastels.eu e-mail address – shop@sweetpastels.eu
4. The subject of sale of the Shop are non-prefabricated items, manufactured according to the specifications of the consumer m.in.:
(a) hand-sewn cushions;
(b) hand-sewn toys;
(c) hand-sewn ornaments;
5. Each person should read the Terms and Conditions before using the Store.
6. Making purchases in the Store requires the Customer to have an active and efficient e-mail account.
§ 2. Definitions
The terms used in the Terms and Conditions shall have the following meanings:
a) Shop – an online store operating at https://sweetpastels.eu address, selling products remotely;
b) Customer – any entity making a purchase in the Online Shop in accordance with the Terms and Conditions, including the Consumer and the Entrepreneur;
c) User - any entity using the Internet that enters the Shop's website;
d) Client Account – a field containing data on transactions and an instrument used to execute orders placed by the Client;
e) Newsletter – a service provided by the Online Shop to the User who has agreed to be sent the Newsletter to them, consisting in sending to such Users all information about the operation of the Online Shop, after the User voluntarily provides their e-mail address, name and surname;
f) Consumer – a natural person who performs a legal transaction with an entrepreneur not directly related to his or her business or professional activity;
g) Entrepreneur – a natural person, a legal person or an entity without legal personality, performing a legal transaction in its own name as part of its business or professional activity;
h) Business days – days of the week from Monday to Friday, except for public holidays;
i) Terms and Conditions – this document, specifying the terms and conditions of using the Online Shop and purchasing products therein;
j) Registration – voluntary provision of data by the Shop's Customer by filling in the form available in the Shop.
§ 3. Types and scope of the Store's activity
1. Through the Shop, distance sales are carried out via the Internet of Things network in the field of accessories, ornaments, toys for the home made to individual order of the Customer.
2. The Shop informs that in accordance with Article 38 of the Consumer Rights Act, the right to withdraw from a distance contract, in accordance with the Act, is not vested in the consumer if the assortment referred to in §3 section 1 has been fully performed by the Shop, with the express consent of the Customer, who is hereby informed that after the performance of the service, i.e. the performance of the item by the Shop, the Customer loses the right to withdraw from the contract;
§ 4. Privacy
1. By filling in the purchase form and ticking the box next to the relevant statement, the Customer agrees to the collection and processing of his personal data in accordance with the Personal Data Protection Act of 29.08.1997 (Journal of Laws of 2002, No. 101, item 926, as amended) by the Administrator for the purpose necessary to perform the provisions of these Terms and Conditions and the services provided on its basis.
2. The administrator of Personal Data is Słodkie Pastele Spółka z o.o. with its registered office in Ząbki 05-091, 1C/2 Baśniowa Street. NIP: 1251731440, KRS: 0000965542.
3. The Data Controller has entrusted the processing of personal data to Słodkie Pastele Spółka Z o.o. with its registered office in Ząbki 05-091, Baśniowa 1C/2. NIP: 1251731440, KRS: 0000965542
4. The Administrator is entitled to disclose personal data only to entities authorized under the relevant provisions of law, in accordance with the provisions of the Regulations and applicable laws.
5. The User has the right to inspect and modify their personal data at any time, as well as to immediately delete them after reporting them to the Administrator, who modifies or completely deletes the data at the User's request.
6. The Administrator, through the Website and other forms of communication, collects and processes the following personal data of Users provided during the registration processes on the Website: name and surname, address of residence, e-mail address, telephone number
7. Only personal data provided by the Client voluntarily is collected. The data is processed for the purpose necessary to perform the provisions of these Regulations, and in particular for the purpose of:
a) Concluding a contract for the sale of the ordered goods;
b) Deliver to the Customer the goods for which the Customer has placed an order;
c) Issue a document confirming the sale of goods;
d) Posting transactions in the Shop's IT accounting system for the period required by law and storing personal data in the IT accounting system to ensure the history of commercial transactions made by the Shop;
e) Storing the Client's personal data in the Client's database.
f) Personal data will be stored for the duration of the contract and for a period of time consistent with the applicable regulations, taking into account the statute of limitations for claims and tax liabilities. The personal data for the processing of which you have given your consent will be stored until you withdraw your consent.
8. With the additional consent given by the Client, the collected personal data may also be used for promotional and marketing purposes, including in particular to present the Customer with the Shop's commercial offer and other marketing information related to the Shop.
9. In the case of subscribing to the newsletter and agreeing to receive it in the process of registration or placing an order (consent to receive commercial information by electronic means), it is only necessary to provide an e-mail address to which commercial information from the Administrator will be sent. You may opt out of sending such information at any time by logging into your account in the Shop or by clicking on the unsubscribe link in the footer of each newsletter.
10. The data provided when placing an order is also processed by the following entities in the given scope: name and surname, address, telephone number, e-mail indicated as the delivery address are provided to transport companies in the form of a label/waybill, which is also an order for the delivery of the shipment. Depending on the selected type of shipment, the following are forwarded:
a) Courier;
b) Polish Post
c) payment operators PayPal and imoje
d) ING Bank Śląski
11. The Client has the right to access their personal data at any time and the right to correct them and request their deletion (the right to be forgotten).
12. The Administrator informs that the Client is not obliged to provide his/her personal data, however, refusal to provide them will prevent the proper performance of the services specified in the Terms and Conditions and the benefits resulting from the agreement concluded between the Shop and the Client.
13. The collected data is subject to careful protection in accordance with applicable laws. The Administrator makes every effort to ensure an appropriate level of security of the stored data.
14. Cookies are used in the Store. When the Customer visits the Shop's website, the Shop's system sends at least one Cookie file to the Customer's computer in order to unambiguously identify the browser. The store's server automatically registers the information sent by the Customer's browser when the websites are displayed. Server logs may include information such as the web request, IP address, browser type and language, and the date and time the request was made. This information allows us to improve the quality of our services by identifying and storing customer preferences and tracking trends, such as how our site is searched. The Client may prohibit the receipt of cookies, thus remaining anonymous, however, by not allowing the registration of cookies, the Store will not be able to identify the Customer or his preferences. Detailed information on Cookies can be found in the Cookies Policy available in the Cookies tab.
15. The Shop informs the Customers that the services offered through the Shop are provided via the public Internet. In connection with the above, the Shop draws the Customers' attention to the fact that the use of the Shop's services may involve the risk of interference of third parties in the transmission of data sent via the Internet between the Store and the Customer.
16. Information on the principles and methods of recording, securing and making available by the Store to the other party the content of the concluded agreement:
a) Recording, securing and making available the content of the concluded agreement shall be made possible by sending an appropriate e-mail after the conclusion of the Sales Agreement;
b) Recording, securing and making available the content of the concluded Sales Agreement takes place by sending the content of the concluded contract to the Customer to the e-mail address provided or by providing the Customer with the specification of the Order and the proof of purchase;
c) The content of the concluded agreement is additionally recorded and secured in the Service Provider's ICT system and made available at each request of the Client.
17. The Customer has the right to submit a request regarding the processing of their personal data via the My Account tab of the sweetpastels.eu
18. The Client has the right to lodge a complaint with the supervisory authority dealing with the protection of personal data – the President of the Office for Personal Data Protection.
§ 5. Technical requirements
1. In order to ensure proper and uninterrupted use of the Shop, the Customer's station/terminal equipment should meet the following minimum technical requirements:
a) an active internet connection,
b) enabled acceptance of cookies and Java Scripts
2. The Store is not obliged to provide the above devices and/or software.
3. The installation of the software referred to in paragraph 1 is subject to a separate license agreement between the Customer and the licensor.
4. The store's website is adapted to the resolution of any screen.
§ 6. Purchasing Rules
1. The order referred to in § 3 section 1 shall be submitted via a form in which the order is described, possibly attached, to it, its specifications. By providing descriptions and specification of the item, the Client declares that the submitted documents do not infringe the copyrights of third parties and grants the Administrator a license to use this information in order to carry out the ordered item.
2. The Shop, before confirming the purchase, provides the Customer with the following information:
(a) a precise description of the product and its characteristics;
(b) the total price of the products ordered, including taxes, as well as the charge, transport, delivery or postal services, and a summary of the total amount of the order with the delivery option selected;
(c) the manner and timing of payment;
d) concerning the manner and time of performance by the entrepreneur.
3. Purchasing a Product requires registration in the Store.
4. Placing an order is done using a form available on the store's website available after pressing the button – "I order with the obligation to pay" with the signature of a given product, or in the summary of the shopping list/basket, in which the Customer provides the following data:
a) Name or company name;
b) Email address;
c) Telephone number;
d) NIP (Tax Identification Number) (for customers – entrepreneurs);
e) Shipping address details
5. The Customer places an order after reading the information specified in the Shop Terms and Conditions and the information indicated in paragraph 2, which will be displayed in electronic form at the last stage of filling in the electronic form preceding the expression of the will to be bound by the contract by clicking the "Order with the obligation to pay" button. After reading the collected information specified for a given customer order, the customer expresses his will to be bound by the contract by pressing the "Order with obligation to pay" button.
6. All prices given on the Shop's website are in Polish zlotys and include VAT. The price displayed in the cart summary before placing an order takes into account the shipping costs according to the option selected by the Customer.
7. The store undertakes to deliver items free of defects.
8. An order is considered accepted for execution after the Shop confirms the acceptance of the order placed by the Customer:
a) the confirmation of acceptance of the order is sent automatically after the Customer places the order;
9. The Shop may suspend the acceptance of the order in the event of doubts as to the authenticity or reliability of the data indicated by the Customer in the registration form. In such a case, the Store will immediately contact the Customer in order to clarify the doubts in question.
10. In the event of unavailability of some of the products covered by the order, the Customer is immediately informed. The customer decides whether the order is to be partially or fully cancelled.
11. The Customer and the Shop are bound by the price of the Product in force at the time of placing an order for it.
12. The following payment methods are accepted in the Store:
(a) cash on delivery on delivery of a parcel delivered by a postal operator or courier company;
b) ordinary bank transfer, to the account number: PL 74 1050 1025 1000 0090 3272 4214 ;
c) PayPal electronic payment system
d) BLIK payments, payment card, electronic transfer via the external payment system imoje, operated by ING Bank Śląski
13. The deadline for payment is two working days from the date of acceptance of the order for execution.
14. The Agreement shall be deemed to have been concluded at the time of confirmation of acceptance of the order in the case of payment on delivery or at the moment of payment by the Customer, after receiving a confirmation of acceptance of the order for execution.
15. The ordered goods are dispatched within a maximum of fourteen working days:
a. from crediting the amount due for the product in the case of choosing to pay in advance,
b. from the confirmation of receipt of the order to the execution in the case of choosing payment on delivery
16. Parcels are sent via DPD courier company, Polish Post or to InPost Parcel Lockers. Shipping costs are specified in the Shipping tab. The cost of international shipments is determined individually with the customer – depending on the destination of delivery.
17. In the case of ordering several pieces of goods, the goods are usually packed collectively in one shipment, unless the Customer chooses a different method of packaging and selects the option of separate delivery for each product.
18. The Customer will be notified about the shipment of the goods by e-mail. When choosing courier delivery, the customer will receive a tracking number by e-mail.
19. The maximum delivery time according to the Consumer Rights Act is up to 30 days. If the deadline specified in the previous sentence is exceeded, the Consumer has the right to assign additional time to the seller. If the goods are still not delivered, the customer may withdraw from the contract.
20. If the goods are to be sent by the Shop to the Customer who is a consumer, the risk of accidental loss or damage to the item (goods) is transferred to the Customer at the moment of its delivery to the Customer. Delivery of an item (goods) is considered to be entrusted by the Store to the carrier, if the Store had no influence on the buyer's choice of the carrier.
21. Along with the product, the Shop sends an information form (instruction on withdrawal from the agreement) and a form on withdrawal from the agreement – the forms constitute Appendix No. 1 and 2 to these Terms and Conditions.
22. The Customer will be notified about the shipment of the goods by e-mail. When choosing courier delivery, the customer will receive a tracking number by e-mail.
23. A receipt confirming the purchase is sent with the Product. At the customer's request, a VAT invoice is issued. The customer is obliged to provide full data necessary for the correct issuance of a VAT invoice:
a) Name/company;
b) Address of residence/registered office,
c) Tax Identification Number (NIP) (in the case of companies),
d) Order number,
e) Mailing address
24. Each Customer registering and/or placing an order agrees to receive information related to the course of the transaction, notifications of changes to these Terms and Conditions to the e-mail address provided by him/her.
25. Other information concerning the operation of the Website, as well as commercial information about new products or services of the Website, promotions of the Website and promoting the products of the Administrator's partners will be sent only to those Customers who have given their consent.
§ 7. Complaints
1. Within the scope of complaints, a Customer who is a Consumer or an Entrepreneur making a purchase for purposes not related to the conducted business (hereinafter referred to as the Customer) may exercise the rights granted by the provisions of the Civil Code of 23 April 1964 (Journal of Laws No. 16, item 93, as amended) and the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827 of 24 June 2014).
2. The Shop is liable to the Customer under the warranty if the sold item (goods) has a physical or legal defect. A physical defect consists in the non-conformity of the sold item (goods) with the contract. In particular, a thing sold (goods) is not in conformity with the contract if:
(f) it does not have the characteristics which a thing of this kind ought to have by reason of the purpose specified in the contract or resulting from the circumstances or purpose;
g) does not have the properties of which the Shop has assured the Customer, including by presenting a sample or pattern;
h) it is not suitable for the purpose of which the Customer informed the Shop when concluding the agreement, and the Shop has not raised any objections to such use;
i) it was delivered to the Client in an incomplete state.
3. Complaints regarding the ordered goods may be submitted by e-mail to the address shop@sweetpastels.eu or by registered mail to the address Andersena 6 05-091 Ząbki,
4. To facilitate the submission of complaints, a sample complaint form has been placed at the address of the https://sweetpastels.eu/content/regulamin. The use of this form is optional.
5. When filing a complaint, please provide the following data: name and surname of the Customer, address, data allowing for the identification of the sale (e.g. login, order number, transaction date), subject and reason of the complaint, contact details.
6. Specifying the manner of fulfilling the Shop's obligations in the scope of the complaint regarding the occurrence of physical or legal defects of the goods, the Customer, who is a consumer, has the right to submit a statement on reducing the price or withdrawing from the contract, unless the Shop immediately and without excessive inconvenience for the Customer replaces the defective item with a defect-free one or removes the defect. This restriction does not apply if the item has already been replaced or repaired by the seller (Store) or the Store has not complied with the obligation to replace the item with a defect-free one or to remove the defect.
7. Instead of the defect removal proposed by the Shop, the Customer may demand the replacement of the item with a defect-free one, or instead of replacing the item, demand the removal of the defect, unless bringing the item into conformity with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Shop. When assessing the excessiveness of costs, the value of the item free from defects, the type and significance of the defect found, as well as the inconvenience to which the Customer would be exposed by any other method of satisfaction are taken into account.
8. The reduced price should be in proportion to the price resulting from the contract in which the value of the defective goods remains in relation to the value of the goods without the defect.
9. The customer cannot withdraw from the contract if the defect is insignificant.
10. Complaints submitted by the Client will be considered within 14 days from the moment of their submission. Failure to make a statement within this period shall be deemed to be an acknowledgment of the claims made by the Client. A complaint can be filed within 14 days of purchase.
11. The Client shall be notified of the resolution of the complaint in the same way as the complaint was sent, unless the Client reserves a different form of contact. The resolution of the complaint will be additionally sent electronically to the e-mail address indicated by the Client.
12. In the event of a positive resolution of the complaint, the Store shall send to the Customer the Goods free from defects or with the defect removed within a reasonable time. If the repair or replacement of a given product with a new one is not possible for the reasons indicated in paragraphs 5 and 6, the Store, in accordance with the alternative request submitted by the Customer, will reduce the price or refund the equivalent of the price of the product, increased by shipping costs.
13. The right to warranty is excluded for Customers making purchases as an Entrepreneur.
§ 8. Withdrawal from the contract by the consumer
1. Pursuant to the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), the Client who is a consumer has the right to withdraw from the concluded contract in writing without giving a reason within fourteen days from the date of delivery of the item, i.e. from the moment when the Customer came into possession of the item, or from the moment when a third party other than the carrier indicated by the Customer came into possession of the item. The right referred to above also applies to a natural person concluding a contract directly related to his business activity, when it is clear from the content of the agreement that it is not of a professional nature for that person, resulting in particular from the subject of his business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity..". In order to comply with the fourteen-day period referred to in paragraph 1, it is sufficient to send a statement of withdrawal before its expiry. The statement can be submitted on the form, the template of which is attached to these terms and conditions and will be attached by the Store in paper version to the shipment of the product. The use of this form is optional.
2. Pursuant to Article 38 of the Consumer Rights Act, the right to withdraw from a distance contract, in accordance with the Act, does not apply to the consumer in the following cases:
a) for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that he would lose the right to withdraw from the contract after the entrepreneur had performed the service;
(b) where the price or remuneration depends on fluctuations in the financial market over which the trader has no control and which may occur before the expiry of the withdrawal period;
c) where the subject of the service is a non-prefabricated item, manufactured according to the consumer's specification or serving to meet his individualized needs;
d) where the subject of the service is an item that is perishable quickly or has a short shelf life;
e) in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package for health protection or hygiene reasons, if the package has been opened after delivery;
(f) in which the object of the service is goods which, after delivery, by their nature, are inseparably connected with other things;
g) in which the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, and the delivery of which may take place only after 30 days and the value of which depends on fluctuations on the market, over which the entrepreneur has no control;
(h) where the consumer has expressly requested that the trader come to him for urgent repair or maintenance; if the trader provides additional services other than those requested by the consumer, or supplies items other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in respect of additional services or items;
(i) in which the subject of the service is audio or visual recordings or computer programs delivered in a sealed package, if the package has been opened after delivery; for the provision of newspapers, periodicals or periodicals, with the exception of a subscription contract;
(j) concluded by means of a public auction;
(k) for the provision of services in the field of accommodation, other than for residential purposes, carriage of goods, car rental, catering, leisure services, entertainment, sports or cultural events, if the contract specifies the day or period of provision of the service;
l) for the supply of digital content that is not recorded on a tangible medium, if the performance of the service began with the explicit consent of the consumer before the expiry of the deadline for withdrawal from the contract and after the entrepreneur informed him about the loss of the right to withdraw from the contract.
3. A customer who makes an individual specification of the ordered product and has been instructed about the right to withdraw from the contract should agree to the exclusion of the right of withdrawal.
4. If the Customer exercises the right referred to in paragraph 1, the direct costs of returning the goods shall be covered by the Customer.
5. In the event of withdrawal from this agreement, the Customer shall be reimbursed all payments received from him, including the costs of delivery of the goods (except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest ordinary method of delivery offered as part of the delivery of goods available in the Store), immediately, and in any case no later than 14 days from the date of in which the Shop has been informed of the Customer's decision to exercise the right to withdraw from the agreement with the Shop.
6. The Shop shall refund the payment using the same method of payment as used by the Customer, unless the Customer has expressly agreed to another method of return, which does not involve any costs for him.
7. The Shop may withhold the refund of payment until the return of the Goods (items) is received or until the proof of sending back the goods in connection with the withdrawal is provided, depending on which event occurs first.
8. If the Customer who is a consumer has chosen a method of delivery of the item (goods) other than the cheapest ordinary method of delivery offered by the entrepreneur (refers to the method of initial delivery to the Customer), the entrepreneur is not obliged to reimburse the Customer for any additional costs incurred by the Customer.
9. The consumer is liable for any decrease in the value of the item resulting from using it in a manner other than that necessary to determine the nature, characteristics and functioning of the item.
§ 9. Product Reviews
1. The Seller provides the Users of the Online Shop with the opportunity to issue and access opinions about the Products and the Online Shop on the terms indicated in this section of the Terms and Conditions
2. The Store User has the option to leave a review about the Products on the Store's website, using the feedback form assigned to a given Product.
3. A shop user should leave reviews only for products that they have actually purchased or used.
4. Feedback comes from both logged-in and non-logged-in users. The seller does not verify the reviews posted for their origin from consumers who have used or purchased the product. The reviews displayed are both positive and negative.
5. Reviews are moderated. The Seller does not allow the publication of opinions that constitute unlawful activities or constitute an act of unfair competition. It is forbidden to post reviews that are not related to the product being reviewed or contain profanity.
6. Any User of the store who has doubts as to the compliance of the content of the opinion with the terms and conditions has the opportunity to submit an opinion in a manner analogous to the complaint procedure described in these regulations.
§ 10. Final provisions and description of the possibility of using out-of-court complaint and redress procedures
1. The provisions of these Terms and Conditions are not intended to exclude or limit any rights of the Client who is also a Consumer entitled to him under mandatory provisions of law. In the event of any inconsistency between the provisions of these Terms and Conditions and the above provisions, these provisions shall prevail.
2. In matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply, including in particular the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827 of 24 June 2014) and the Act of 23 April 1964 – the Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended).
3. Information on the possibility for the Client who is a consumer to use out-of-court complaint and redress procedures and the rules of access to these procedures are available at the registered offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following Internet addresses of the Office of Competition Protection and Consumers:
• http://www.uokik.gov.pl/spory_konsumenckie.php;
• http://www.uokik.gov.pl/sprawy_indywidualne.php;
• http://www.uokik.gov.pl/wazne_adresy.php;
A customer who is a consumer has the following options, m.in to use out-of-court complaint and redress procedures:
• Permanent consumer arbitration court operating at the Trade Inspection – the possibility of applying for the settlement of a dispute arising from the concluded Sales Agreement;
• the Provincial Inspector of the Trade Inspection may request the initiation of mediation proceedings in an amicable case until the dispute between the Customer and the store is resolved;
• a county (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (m.in. Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumer Federation at the toll-free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the email address porady@dlakonsumentow.pl
• Online Disputes Resolution (ODR) platform available at: http://ec.europa.eu/consumers/odr/
4. Goods sold in the store are covered by the manufacturer's warranty.
Appendices to the Regulations
A. INFORMATION ON THE EXERCISE OF THE RIGHT OF WITHDRAWAL
Right of withdrawal
1. The Buyer has the right to withdraw from the contract in writing without giving a reason within fourteen days from the date of conclusion of the contract pursuant to the Act of 30 May 2014 (Journal of Laws of 2014, item 827, as amended). The entitlement referred to above also applies to a natural person concluding a contract directly related to his or her business activity, when the content of the agreement shows that it is not of a professional nature for that person, resulting in particular from the subject of his business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity
2. The deadline for withdrawal from the agreement expires after 14 days from the date on which:
a. in which you have taken possession of the item or in which a third party other than the carrier and designated by you has taken possession of the item;
b. in which you have taken possession of the last item or in which a third party other than the carrier and designated by you has taken possession of the last item;
c. where you came into possession of the last lot or part or in which a third party other than the carrier and designated by you came into possession of the last lot or part.;
d. in which you took possession of the first item or in which a third party other than the carrier and designated by you took possession of the first item.
3. In order to exercise your right of withdrawal, you must inform the person responsible for the withdrawal activity:
Sweet Pastels Shop
address for return: 6 Andersena Street, 05-091 Ząbki
decision to withdraw from this Agreement by means of an unequivocal statement.
(Please note that the statement may be sent by post, fax or e-mail, for example.)
4. You can use the model withdrawal form, but it is not mandatory.
You can also complete and send a withdrawal form or any other unambiguous statement by e-mail to sklep@slodkiepastele.pl. If you make use of this option, we will immediately send you a confirmation of receipt of the withdrawal notice on a durable medium (e.g. e-mail).
5. In order to comply with the withdrawal period, it is sufficient for you to send information regarding the exercise of your right of withdrawal before the expiry of the withdrawal period.
6. Consequences of withdrawal
In the event of withdrawal from this contract, we will refund to you all payments received from you, including the cost of delivery of the goods (except for additional costs resulting from the method of delivery chosen by you other than the cheapest usual means of delivery offered by us), immediately and in any event no later than 14 days from the date on which we were informed of your decision to exercise your right of withdrawal from this contract. We will refund your payment using the same payment methods you used for the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this refund.
We may withhold your refund until we receive the item or until you provide us with proof of its return, whichever occurs first.
Send it back or hand it over to us immediately and in any event no later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you return the item before the expiry of the 14-day period.
If you exercise your right of withdrawal, the cost of returning the goods will be borne by the buyer.
You are only liable for any reduction in the value of the item resulting from the use of the item in any manner other than that necessary to determine the nature, characteristics and functioning of the item.
B. WITHDRAWAL FORM
Please be advised that this form should be filled in and returned only if you wish to withdraw from the contract. The use of the form is optional.
CONTACT ADDRESS:
Shop Cute Pastels
Andersena 6
05-091 Ząbki
web address – https://sweetpastels.eu e-mail – shop@sweetpastels.eu
I/We(*) hereby inform/inform(*) about my/our withdrawal from the contract for the sale of the following items(*) contract for the supply of the following items(*) contract for specific work consisting in the performance of the following things(*)/for the provision of the following service(*)
Date of conclusion of the contract(*)/acceptance(*):
Name of consumer(s):
Address of consumer(s):
Signature of the consumer(s) (only if the form is submitted in hard copy)
Date
(*) Delete as appropriate.